Off Balance always treats your personal information with the utmost in care and will never pass your information to any other companies or individuals for any reason whatsoever.
Refund & Product Returns Policy:
We offer a 30-day money-back guarantee on all books, CDs and home-study products, less a 10% restocking fee. You may exchange your product for another product of equal or less value with NO stocking fee. If you choose to exchange your product for another product, there is no refund or exchange available on the second product. THERE ARE NO REFUNDS ON SHIPPING, SOFTWARE OR LEGAL FORMS (including forms CDs or NCR forms included in a home study package) OR DIGITAL DOWNLOADS. If the forms package or forms CD are opened, the package is not returnable.
Any request for a return must be made by phone 30 calendar days from receipt.
Before returning a product the customer must first obtain a Return Merchandise Authorization number (R.M.A.#) issued by calling 1-562-444-5257 between the hours of 9:00am to 5:00pm Mountain Monday through Friday, holidays excluded.
All returns must display the R.M.A.# on the outside of the returned package. All returns must include the actual product in resalable condition with the forms CD seal unbroken and the NCR forms package sealed. All packages must be sent back Return Receipt through the U.S. postal system or signature required through a recognized carrier (i.e. FedEx, UPS, DHL, etc.) within TEN (10) DAYS of the issuance of an RMA#. Off Balance is not responsible, and will not issue a credit for any returned package lost in shipping and/or not received with 10 calendar days of the issued RMA#. The customer is responsible for all shipping costs in returning the product. It is your responsibility to package the product well to avoid damage during shipping!
Any item returned without an R.M.A.# will be refused and returned at the customerís expense.
The refund on an authorized return will be issued within 5 business days of receipt of the authorized returned product. No refund will be issued, regardless of receipt, on any unauthorized return.
Every effort is made to ship products ordered online within 2-3 business days using USPS. In the event that an ordered product is temporarily out of stock, we will call and/or email the buyer with approximate delivery dates and allow them the option of cancelling their order.
Contacting Customer Service:
Should you have any questions regarding your product order you can email or call our offices directly and speak to us.
Our email is: Info@OffBalanceTheBook.com.
To reach us by phone you may call: 1-562-444-5257.
You are also welcome to write us at:
Off Balance Customer Service
6475 E. Pacific Coast Highway, #417
Long Beach, CA 90803